1. What is included in a private tour package?

Each package includes a professionally guided private tour, access to selected zones of Aya Universe, and exclusive benefits like personalized experiences, welcome drinks, and souvenirs. Additional perks vary by package level.

2. How can I book a private tour?

You can book directly through our website. Select your preferred package, choose the date and time, and complete the payment. You’ll receive a confirmation email with all the details.

3. Can I customize the tour itinerary?

Yes! Our tours are designed to be flexible. If you have specific preferences or interests, let us know at the time of booking, and we’ll tailor the experience to your needs.

4. Is there a limit to the number of people per group?

Yes, the group size depends on the package:

• Discovery Package: Up to 5 people.
• Explorer and Prestige Packages: Up to 10 people.

For larger groups, please contact us for custom arrangements.

5. Are children allowed on the tours?

Absolutely! Our tours are family-friendly, and children under 5 years old join for free.

6. What languages are the tours available in?

We offer multilingual guides in languages such as English, French, German, Italian, and Spanish. If you require a specific language, please request it during booking (additional charges may apply).

7. What happens if I need to cancel my booking?

You can cancel your booking up to 24 hours before the tour for a full refund. Cancellations made less than 24 hours in advance are non-refundable.

8. Are food and drinks included in the packages?

The Prestige Package includes a gourmet meal. Snacks and beverages can be added to other packages for an additional fee.

9. Can I take photos and videos during the tour?

Yes, you’re welcome to capture your experience. For a professional touch, you can book our photography and videography service as an add-on.

10. Is Aya Universe wheelchair accessible?

Yes, Aya Universe is fully wheelchair accessible. Please inform us during booking so we can ensure a seamless experience for all guests.